As businesses grow, they need to scale operations to adjust for said growth. In this session, Secret Escapes’ Chief Customer Officer, Jen Lang, will share the Secret Escapes international scaling story. Not only is it challenging to scale up a business globally, but certain industries faced new challenges in the wake of the pandemic—especially the travel and hospitality industry. Jen will walk through what that looked like for her team and how they navigated the new landscape and other implications scaling up can have for your brand.